Shipping Policy

This Shipping Policy outlines all key details regarding order processing, dispatch, delivery timelines, and shipping-related protocols for orders placed on Plant Therapy Sale, covering our full range of natural & eco-friendly skincare, essential oils, and hair care products. We prioritize careful, efficient handling of every order to ensure your plant-powered beauty and wellness items reach you safely and on schedule, with clear guidelines to keep you informed at every step of the shipping process.

Order Processing & Dispatch Timeline

All confirmed orders are processed and prepared for dispatch within1-3 business days after full payment is received and verified. Business days exclude weekends and all public holidays, as our fulfillment facility operates on standard business days only. We carefully pack each order with protective, eco-conscious packaging materials to safeguard delicate items such as essential oils, skincare serums, and hair care products during transit, ensuring items arrive in intact, usable condition.
Please note that we reserve the right to delay order processing briefly in rare cases, including incomplete or inaccurate shipping details, payment verification delays, or temporary product unavailability. If any processing delay occurs, our team will contact you promptly via the email address provided at checkout to notify you of the update and resolve the issue quickly.

Estimated Delivery Timeline

Once your order has been dispatched from our fulfillment facility, the estimated delivery timeline is 6-12 business days for all eligible shipping destinations. This timeline accounts for standard transit periods with our trusted shipping carriers, and it is calculated starting from the date of dispatch, not the date of order placement.
Delivery estimates are provided as a general guide and are not guaranteed, as transit times may be affected by external factors beyond our control. These factors include regional carrier processing speeds, customs clearance procedures for cross-border deliveries, adverse weather conditions, peak shopping or holiday seasons, and local logistical delays. We make every effort to minimize disruptions and ensure timely delivery, but we cannot be held responsible for delays caused by these external circumstances.

Shipping Address & Order Accuracy

It is the customer’s responsibility to provide a complete, accurate, and valid shipping address at checkout, including full recipient name, detailed street address, apartment or unit number (if applicable), city, region, postal code, and contact phone number. Incorrect, incomplete, or outdated address information is a common cause of delivery delays, failed deliveries, or lost packages.
If you need to update your shipping address after placing an order, contact our team immediately at press@planttherapysale.com with your order number and corrected address details. We can only adjust the address if your order has not yet been dispatched; once an order is in transit, we cannot modify the shipping destination or redirect the package.

Shipping Confirmation & Order Tracking

As soon as your order is dispatched, we will send a dedicated shipping confirmation email to the email address linked to your order. This email will include your unique order tracking number and a link to the carrier’s tracking portal, allowing you to monitor your package’s transit status in real time.
We recommend checking the tracking portal periodically for updates, and allowing 24-48 hours for the carrier to update tracking information after dispatch. If you do not receive a shipping confirmation email within 3 business days of placing your order, check your spam or junk folder first, then contact our team to resolve the issue.

Lost, Damaged, or Undelivered Packages

In the event that your package is marked as delivered but you have not received it, or it is lost in transit, or arrives with damaged items, contact our customer service team immediately at press@planttherapysale.com. Please include your full order number, tracking number, and a brief description of the issue (along with photos of damaged items and packaging if applicable) to help us resolve the problem efficiently.
Our team will initiate a trace with the shipping carrier for lost or missing packages, and review claims for damaged items promptly. For verified cases of lost packages or damaged products due to shipping mishandling, we will arrange appropriate resolutions in line with our refund and exchange policy, ensuring you receive a fair and timely solution.

Additional Shipping Notes

All orders are shipped in compliance with standard carrier regulations for cosmetic, skincare, and essential oil products. Some essential oil and liquid skincare items may have specific packaging requirements per carrier rules, which we follow closely to avoid shipping disruptions.
We reserve the right to adjust our shipping carriers or processing protocols periodically to improve delivery efficiency, and any changes to our shipping practices will be reflected on this policy page. If you have any questions about order processing, dispatch, tracking, or delivery before or after placing an order, reach out to our team at press@planttherapysale.com for personalized assistance.