Refund Policy

At Plant Therapy Sale, we stand behind the quality of our natural & eco-friendly skincare, essential oils, and hair care products, and we want every customer to feel fully confident and satisfied with their purchase. This Refund Policy outlines clear guidelines for returns, refunds, and exchanges, designed to be fair and straightforward while aligning with our commitment to clean, sustainable beauty and reliable customer care.
Please note: This policy applies to all orders placed directly through our official website, and all requests must follow the simple steps outlined below to ensure quick processing.

Eligibility for Refunds & Exchanges

We accept refund and exchange requests within 30 days of the delivery date of your order. To qualify, items must meet our basic eligibility requirements to ensure fairness for all customers and maintain product integrity.
  • Unused & Unopened Products: Full refunds are available for items that are completely unused, unopened, and in their original, resalable packaging with all seals intact. This helps us uphold hygiene standards for our personal care and wellness products.
  • Damaged/Defective/Incorrect Items: If you receive a product that is damaged during shipping, defective, or not the item you ordered (wrong product, wrong size, or wrong scent), you qualify for a full refund, free replacement, or exchange — no return shipping fees will apply to you.
  • Opened/Used Products: For opened or gently used essential oils, skincare, or hair care items, we only offer refunds or exchanges if the product is faulty, causes an adverse reaction due to ingredient issues, or does not match the product description on our site. We reserve the right to review these requests on a case-by-case basis to ensure validity.
  • Non-Eligible Items: Final sale items, promotional free gifts, and products purchased outside our official website are not eligible for refunds or exchanges.

How to Submit a Refund Request

Submitting a refund request is simple and requires just a few quick steps. We do not accept returns without prior notice, so please reach out to us first before sending any items back.
  1. Send an email to our customer service team at press@planttherapysale.com with your full order number, your name, and a clear explanation of your request (include photos of damaged, defective, or incorrect items if applicable).
  2. Our team will review your request within 24-48 business hours and send you a detailed response with next steps, including the return shipping address if your item needs to be sent back.
  3. Carefully package the item for return to avoid further damage, and send it back using a trackable shipping method (we recommend keeping your shipping receipt for your records).

Shipping Costs for Returns

For standard refund requests (unused, unopened items), customers are responsible for covering the cost of return shipping. We are unable to refund return shipping fees unless the return is a result of our mistake — such as sending the wrong item, a defective product, or a damaged shipment. In those cases, we will cover all return shipping costs and provide a prepaid label if needed.

Refund Processing Timeline

Once our team receives and inspects your returned item, we will complete the review process within 3 business days. Approved refunds will be processed back to your original payment method (credit card, debit card, or payment platform used at checkout).
Please allow 5-7 business days for the refund to appear in your account, as processing times may vary slightly depending on your payment provider or bank. We will send a confirmation email once the refund has been issued to keep you updated.

Exchange Options

If you would prefer an exchange instead of a refund (for example, swapping for a different scent of essential oil or a different skincare variant), we are happy to accommodate this request for eligible items. Simply note your preferred exchange item in your initial email request, and our team will coordinate the exchange once we receive your returned product. Any price differences will be adjusted accordingly — if the new item is more expensive, you will be invoiced for the difference; if it is less expensive, we will refund the remaining amount.

Additional Notes

We reserve the right to decline refund or exchange requests that do not meet our eligibility guidelines, or in cases of fraudulent or excessive requests. We aim to resolve all customer concerns fairly and quickly, and our team will always communicate clearly if a request cannot be approved.
If you have any questions about this Refund Policy before making a purchase or submitting a request, please contact us at press@planttherapysale.com — we are happy to help clarify any details and assist with your concerns.